Office 365 Teams Engineer/Los Angeles, CA & Washington DC

  • United Business Solutions Inc
  • Oct 24, 2019
Contractor Information Technology

Job Description

Role: Office 365 Teams Engineer

Location: Los Angeles, CA & Washington DC

Contract Role



  • Present Teams and Office 365 Platform Services across all organizational levels (Technical, PM's and Executives).
  • Troubleshoot Teams implementations, experience with assessing, architecting and supporting Office 365 Groups.
  • Analyze, architect, design and deliver solutions on the following Teams platform components.
  • Architecture and engineering of Microsoft Office 365 Groups, Teams, providing guidance and deep technical knowledge on various Teams architecture elements deployed in an Enterprise environment.
  • Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfill support needs.
  • Service Health monitoring using MS 365 console and actively respond based on system alerts and notifications.
  • Resolve and act as escalation and coordination point for Teams incidents and problems related to escalations from service desk and performs root cause analysis.
  • Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.
  • Act as Subject Matter Expert on Teams support and operations.

Skills Required:

  • Experience deploying, supporting and troubleshooting Teams Online and troubleshooting Modern Authentication.
  • Must have experience with either Teams or Skype for Business.
  • Excellent written, organizational, and verbal communication skills as well as collaboration skills.
  • Able to convey technical concepts to individuals without prior technical knowledge or understanding of topics.
  • Able to coordinate and collaborate with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities.
  • Ability to perform client testing, server patching and deployment assistance.
  • Minimum of 8 years of experience supporting IT infrastructures including servers, networks, storage systems, desktops and laptops.
  • Must be able to occasionally work evenings and/or weekends and/or during change windows outside of normal business hours.

Skills Preferred:

  • Experience working with AWS and Azure cloud environment.
  • Experience using a Helpdesk system – BMC Remedy is a plus.


  • High school diploma/GED and 16 years related experience OR
  • Bachelor’s degree with an accredited college in information systems, business systems, management information systems, IT management, engineering, math, or science and 8 years related experience.

Paul Williams



General-Other: IT-Software Development